An Outreach and Enrollment Update

Access to affordable health coverage is just more than 40 days away! There have been lots of new things released over the past two weeks. Check out the information below for an update!

The biggest thing is that right now, training materials are available online as PDFs at AND you can create a log-in through the Medicare Learning Network (this houses the CAC training modules online). The training is web-based and self-directed. You can take this training at your own pace and you can access the material at any time of the day. You can take the training all at once, or you can take a few hours of training a day until you complete all required courses. The trainings with stars are required and/or recommended for CACs.

Courses include:

1.Background Information*

2.Health Insurance Basics*

3.Affordable Care Act Basics

4.Marketplace Basics*

5.Eligibility and Enrollment through the Individual Marketplace*

6.Standard Operating Procedures (SOP) Manual*

7.Assistance in the Individual Marketplace*

8.Assistance in the Small Business Health Options Program (SHOP) Marketplace

9.Cultural Competence and Language Assistance

10.Working Effectively with Vulnerable and Underserved Populations

11.Working with Consumers with Disabilities

12.Community Outreach

13.Privacy and Security Standards*

14.Customer Service Standards*

Action step: Visit to create a username and password for CACs to access the training modules. When it comes time to actually search for the organization, type in the word “marketplace” and click the radio button next to “marketplace.” Your password has to have an upper case letter, a lower case letter, a number, and a special character, and has to be at least 8 characters long (example: GoTeamEnroll87!).

After completing these steps, you should receive the following two email messages confirming your information submitted.

  • If those training as CACs and Navigators do not pass the tests with 80% or higher, they are able to retake the test and a new set up questions will be generated. There is no limit to the amount of times one can retest. Also, the training, testing, and results will be available in real-time, so there’s no waiting for an email from CMS or any other organization to determine if you’ve passed or not. At the end, a certificate will be made available for you to print out showing that you’ve successfully completed the required training.

There are several organizations that have asked what they can do to make sure their new hires are up to speed. I’d like to direct you to a few places to start.

Action Steps:

First, visit for access to information on MIBridges training and training, as well as a link to MPCA’s Outreach and Enrollment Toolkit. The toolkit also holds a video presentation of the Outreach and Enrollment Playbook. Make sure they join MPCA’s Outreach and Enrollment Network.

Second, get trained in MIBridges and because they’ll still be an important part of this process for those who may qualify for Medicaid, MIChild, Plan First, and types of state medical assistance.

Third, get them very familiar with  and  and Many of the past recordings and presentations are available on these sites.

I can be reached at if you have questions!

–Natasha Robinson, Program Specialist, Michigan Primary Care Association


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